Master Degree in Hospitality and Tourism Management

Presentation: Master Degree in Hospitality and Tourism Management

The program aims for students to acquire the necessary knowledge to work in tourism in different fields. The program focuses on a number of topics, including the development and implementation of tourist-related activities, planning and location, tourism as a major force in local and regional development, marketing on local and regional levels, planning for sustainable development in the tourism industry, and international perspectives on tourism.
Upon completion of the program, students should also be able to demonstrate:
- Understanding of the basic principles that underline the hospitality and tourism industry, with emphasis on financial and interpersonal skills.
- Develop an understanding of the global multi-cultural international marketplace.
- Gain an understanding of the interrelationship of hospitality functions to guest satisfaction.
- How to apply ethical principles and  communication processes in an oral and written form.

Course content

Module I: Hospitality Management

• Hotel Operations & Management
• Hospitality Marketing
• Human Resources
• Hospitality Accounting
• Revenue Management

Module II. Tourism Management

• Economic Impact of Tourism
• Travel market structure
• Tourism Operations and Management

Module III. Customer Service and Communication skills Module

• Introduction to Customer Service
• Effective Communications
• Presenting a Positive Professional Image
• Handling Customer Complaints
• Stereotypes
• Signification of Business Communication
• Overcoming Barriers to Communication
• Strategic Relevance of Communication
• Essentials of Oral Communication
• Delivering Persuasive Speech
• Successful Meeting Skills
• Listening Skills
• Understanding Body Language
• Paralinguistic or Paralanguage
• Writing Skills and Styles, Business Letters
• Electronic Communication
• Writing Business Reports
• Writing Applicants Profile or Resume
• Interview Skills
• Negotiation Skills
• Cross Cultural Communication Skills

Module IV. Foreign Language Intensive Course I (Spanish , French or Russian)

• Official DELE exam of Spanish for Foreigners preparation module
• General French or Russian Language test according the initial entrance level

Module V. Spanish/French/Russian Language for the Tourism Sector Module

Module VI. Final Project
·         Project design
·         Research tools
·         Personal reflection
·         Appropriate questionnaire designs
·         Conducting academic research, literature search and review
·         Developing a research question, hypothesis and methodology
·         Managing a research projectIV: Production and Operation Management

Module VII: Internship

Exams
Interdisciplinary Exam
Official Exam of Spanish Language for Foreigners DELE or SIELE
French/Russian language exam

*One academic hour: 45 minutes

Course format: 

In-class or Online

Qualifications/expertise after completing the program

On successfully completing this Professional Program of Study you will:
1. Be awarded the
- Master Degree in Hospitality and Tourism Management
- DELE Diploma or SIELE Global (Spanish Language for Foreigners official diplomas) or
- French/Russian Language Level Certificate

2. Have attained an accredited qualification for managerial and supervisory levels showing you possess competence in professional work activities.

3. Have attained a high level qualification equated to the International studies framework as a  Master Degree or Master Propio according to the Spanish National framework.

Entry requirements

• Last studies transcript
• CV
• English language level (official certificate or make online our internal English level test)

Admission criteria: 

• Submit an online application
• To do an English placement test, if there isn't any official certificate

Course cost description: 

• Enrolment fee: 200 Euros
• Tuition fees: 4.000 Euros

Application cost description: 

No application cost

Manager: