Master Degree in Tour Guiding in Spain

Presentation: Master Degree in Tour Guiding in Spain

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. They may work for inbound tour operators, outbound tour wholesalers, local tour operators, at cultural and heritage sites, in marine and national parks and attractions, or may be owner-operators of small tourism businesses. Because guiding is an occupation that relies on a knowledge base, guides at this level may have specialist knowledge of particular destinations, local areas or regions, sites, tourist precincts or any subject matter. Local guides have a broad knowledge base and deliver tours across a particular city, local area or region.

Course content

Module I: Tour Guiding

• The Tourism Industry,
• Benefits and Costs,
• Components of tourism,
• Tourism impacts
• The tourism system worldwide,
• Travel geography and markets,
• Tour guide role, the present and the future
• Effective communication skills for Tour Guiding,
• Type of communication
• Communication strategy
• Handling enquiries and complaints
• Customer Service,
• Code of Ethics
• External & internal customers
• Communication methods
• Internal policies and procedures
• Customer service planning
• Customer need and expectations
• Customer satisfaction
• Tour guiding, types and kinds
• Presentation skills
• Walking tours, bus tours, logistics, group entertainment
• Safety and security protocols
• Legal and ethical issues in tour guiding

Module II. Touristic itineraries in Spain
Madrid and Castilla: Madrid, Comunidad de Madrid, Castilla la Marcha y Castilla y Leon

• Royal Palace
• Escorial
• Plaza Mayor
• Museum Prado: Velzaquez, retratos de los Habsburgo. Goya.
• Aranjuez. Ávila. Valladolid.
• Toledo: arab and jewish.
• Leon
• Salamanca
• Burgos
• Brothers Pizarro. Conquer of Peru.
• Extremadura. Virgen de Guadalupe. Cortés y conquer of Mexico.

Andalucia:

• Granada
• Cordoba
• Sevilla
• Corrida
• Costa del Sol: Málaga, Mijas, Marbella, Puerto Banús
• Costa de la Luz: Cádiz, Tarifa, Huelva, Puerto de Santa María, Jerez de la Frontera

Catalunya and Northern Spain: Barcelona, Catalunya, País Vasco, Galicia

• Barcelona
• Costa Brava: Girona, Dalí, Montserrat, Rupit, Pubol
• Costa Dorada: Tarragona, Port Aventura, Sitges, wineries
• Basque country
• Galicia

Module III. Foreign Language Intensive Course I (Spanish , French or Russian)
- Official DELE exam of Spanish for Foreigners preparation module
- General French or Russian Language test according the initial entrance level

Module IV. Spanish/French/Russian Language for the Tourism Sector Module

Module V. Final Project
·         Project design
·         Research tools
·         Personal reflection
·         Appropriate questionnaire designs
·         Conducting academic research, literature search and review
·         Developing a research question, hypothesis and methodology
·         Managing a research projectIV: Production and Operation Management

Module VI: Internship

Exams
Interdisciplinary Exam
Official Exam of Spanish Language for Foreigners DELE or SIELE
French/Russian language exam

*One academic hour: 45 minutes

Course format: 

In-class  or Online

Qualifications/expertise after completing the program

On successfully completing this Professional Program of Study you will:
1. Be awarded the
- Master Degree in Tour Guiding in Spain
- DELE Diploma or SIELE Global (Spanish Language for Foreigners official diplomas) or
- French/Russian Language Level Certificate

2. Have attained an accredited qualification for managerial and supervisory levels showing you possess competence in professional work activities.

3. Have attained a high level qualification equated to the International studies framework as a  Master Degree or Master Propio according to the Spanish National framework.

Entry requirements

• Last studies transcript
• English language level (official certificate or make online our internal English level test)

Admission criteria: 

• Submit an online application
• To do an English placement test, if there isn't any official certificate

Course cost description: 

• Enrolment fee: 200 Euros
• Tuition fees: 4.000 Euros

Application cost description: 

No application fee

Manager: